Alula Insights
Thought Leadership
AI delivers automation at scale for insurers to drive efficiency and customer experience
For insurance, digital transformation has become a business imperative. As part of this, adopting advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) to automate manually intensive functions can resh...
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The Transformative Impact of AI and ML in the GCC Insurance and Healthcare Industries
The Gulf Cooperation Council (GCC) stands out for its adoption of Artificial Intelligence (AI) and Machine Learning (ML) within the insurance and healthcare sectors. There's clear evidence of the shifts that AI and ML technologies h...
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More customer touchpoints can foster insurance personalisation
The evolution of consumer expectations in the insurance industry is reshaping the traditional insurer-customer dynamic. Customers are no longer satisfied with a one-size-fits-all approach; they are looking for a more personalised, m...
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Embracing AI in the life insurance claims process
Managing claims is a core business process for any insurer. It is also one of the most time-consuming areas that requires customer verification, validation of claim details, and the management of the authorisation and payment releas...
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