Smart Claims is a claims automation solution. It uses artifical intelligence (AI) modelling to replicate the insurance expert's decision-making, enabling claims to be processed in real-time, while providing necessary risk.
The intelligent automation of claims decisions by securely integrating the relevant internal and external data, and enables the straight through processing (STP) of insurance claims. Alula offers Life Insurers the opportunity to re-imagine their underwriting process with intelligent automation.
The Smart Claims solution includes internal and external risk score and intelligent decision-making which enables the straight through processing (STP) of insurance claim.
The solution present with the opportunity to improve customer experience whilst mitigating risk. The solution improves business efficiency, allowing staff more time to attend to higher value tasks.
The Smart Claim solution integrates directly into insurance line of business system, as well as all other third party data sources used for claims decision-making.
The AI modelling process virtualises expertise of the best decision-making at an insurer there ensuring expert attention can be given to every claim processed within the organisation. These models are continually assessed to ensure they make the best decision possible. They can quickly be retained and redeployed in the reaction to market changes with no impact on existing business processes.
