Thought Leadership

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Personalising Every Aspect of the Customer Experience in Insurance

As the insurance sector moves to mirror the personalised experiences in retail and healthcare industries, life insurers are increasingly adopting a tailored, customer-centric approach. This shift moves the industry beyond its traditio...

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The Evolution Toward Continuous Underwriting: Redefining Risk in Insurance

The evolution toward continuous underwriting marks a significant advancement in the insurance industry, transforming the traditional one-time assessment model into a dynamic, ongoing risk evaluation. Unlike traditional underwriting, w...

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Dynamic pricing, a potential paradigm shift for insurers and customers alike

Auto insurance is leading the charge with the adoption of dynamic pricing, which entails developing policies that are more cost-effective for low-risk customers and using a different premium model for high-risk policyholders. There ...

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Harnessing insurtech delivers path to proactive risk management

Proactive risk management has become the linchpin in revolutionising how insurers approach customer experience, underwriting, pricing, and the concept of ‘prevention being better than cure’ in today’s increasingly digitised worl...

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