Alula Insights
Thought Leadership
Hyper-Personalisation in Claims Processing: Transforming Insurance Through AI and Data
Driven by the power of hyper-personalisation, a fundamental shift is taking place in the insurance industry. AI, machine learning, and big data analytics in claims processing are redefining how insurers anticipate customer needs, auto...
Read more
Hyper-Personalisation in Insurance Onboarding: Transforming Customer Engagement and Building Loyalty
Hyper-personalisation in the insurance industry—particularly during the onboarding phase—represents a powerful shift from one-size-fits-all to a highly tailored, customer-centred experience. By leveraging advanced data analytics, ...
Read more
More customer touchpoints can foster insurance personalisation
The evolution of consumer expectations in the insurance industry is reshaping the traditional insurer-customer dynamic. Customers are no longer satisfied with a one-size-fits-all approach; they are looking for a more personalised, m...
Read more