Alula Insights
Thought Leadership
Dynamic pricing, a potential paradigm shift for insurers and customers alike
Auto insurance is leading the charge with the adoption of dynamic pricing, which entails developing policies that are more cost-effective for low-risk customers and using a different premium model for high-risk policyholders. There ...
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AI delivers automation at scale for insurers to drive efficiency and customer experience
For insurance, digital transformation has become a business imperative. As part of this, adopting advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) to automate manually intensive functions can resh...
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More customer touchpoints can foster insurance personalisation
The evolution of consumer expectations in the insurance industry is reshaping the traditional insurer-customer dynamic. Customers are no longer satisfied with a one-size-fits-all approach; they are looking for a more personalised, m...
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Embracing AI in the life insurance claims process
Managing claims is a core business process for any insurer. It is also one of the most time-consuming areas that requires customer verification, validation of claim details, and the management of the authorisation and payment releas...
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